SAMPLE DATA: a fictional customer and job, made up for practice. Not a real person or address. Agent Admin HQ "Try it" practice file for Playbook 03 (Good, better, best quote options). Job notes, Tue 20 Oct, after the site visit - Customers: Tom and Priya Lawson (sample names), 8 Sample Rd, Maylands WA (sample address). They are a household, not a business. - Job: repaint the inside of a 3-bedroom house, about 140 square metres of floor. Walls and ceilings are tired, the ceilings have some stains. - Access is easy and the house will be empty during the day. Furniture will be moved to the middle of each room by the owners. - Walls have a few nail holes and two small cracks near the hallway door. - They would like it done before Christmas. Start date is flexible. - They asked whether a better paint is worth it. Two kids and a dog, so they want walls that wipe clean. - They said "under six grand if we can". I haven't told them any numbers yet. My own rates and costs (all excluding GST) - Labour: $65 an hour. This already includes my margin. - Good (walls only, two coats of standard paint, minimal patching): about 48 hours of labour, materials $420. - Better (walls and ceilings, patch the holes and cracks, two coats of quality paint, stain-blocking undercoat on the ceiling stains): about 72 hours of labour, materials $640. - Best (walls, ceilings, doors and skirting boards, full prep and sanding, two coats of premium washable paint, tidy-up and clean-down): about 104 hours of labour, materials $910. - Quote is valid for 30 days. Deposit of 10 percent to book, the rest on completion, by bank transfer. - Not included in any option: moving heavy furniture, repainting the outside, wallpaper removal, repairs to damaged plasterboard.